Eser Premium Hotel & Spa

The staff were really helpful and tried their best to accommodate English travellers. The beds were comfortable, and the room was ok for 3 of us in a family room. Hot chocolate here is lovely, and the meal time was good with a decent portion size. The pool is relaxing. The breakfast was a little bit akward, with us not knowing what each food was and was more like dinner. However, the last 2 days of us being here, they did put English labels, and I felt like they really made an effort to make our stay more enjoyable. I don't think they get many English travellers here.

On arrival, we were met by the guest relations manager Mariam, who was extremely helpful with my 3 year old daughter who was distressed after the journey. She got her cool drinks and found her a quiet place to rest while we checked in. The staff also allowed us to check in two hours early, which was so helpful as we had travelled from another hotel in Istanbul. Mariam checked in with us throughout the stay, and was so friendly and helpful - we really appreciated her customer service!! The rooms are large and decorated well. The beds are soft and comfortable and all the staff we encountered were helpful and ensured we got what we needed. Breakfast was excellent. There was plenty of choice including hot food, pastries, fruit, cereal, freshly cooked pancakes or omelettes, juices and hot drinks. It was nice to have the option of the rooftop pool, it meant I didn’t need to be so worried about suncream for my small child as it is surrounded by glass. It’s only several minutes walk to the beach, and there’s plenty of restaurants to choose from nearby. There are also many children’s playgrounds which was great. It looks beautiful at night all lit up.

Very good located facility at the coast of Istanbul, very suitable for combi trip beach-city-business. Great grandeur! However poor maintenance ofcthe building and facilities. Some simply did not work at all, shower partly broke, sheets too short. However next time Istanbul we will book again in that hotel. It is a pity that they maintain not better

We chose the exclusive room for three people and when we got there and saw that the hotel also has sea view rooms, we asked the reception to change our room, there was a boy who said this is impossible but then a very kind girl named arzou fixed the problem for us. Also on our last day during the check-out the reception boy refused to give us our invoice and then again arzou came tho the rescue😅 You're the best arzou Teshekkor

Great location for us and also close to Buyukcekmejeh beach